6 BUSINESS THEMES
Practice scenarios tailored to your teams.
Management, sales, customer service, collaboration, compliance, or sustainability: start with the situations your employees genuinely need to handle.
Management & leadership Management Prepare managers for the situations that shape team relationships, accountability, and performance.
Lead a performance review Give constructive feedback Address a performance issue with an employee Delegate and build accountability Support an underperforming employee Manage tension within the team See an example →
Train your teams for the key moments in the sales cycle, from first contact to closing.
Run an effective prospecting call Lead a discovery meeting Build and present a value proposition Handle objections and defend value Negotiate and close a deal Ask for a customer referral See an example →
Customer service & experience Customer service Prepare teams for interactions that directly shape satisfaction, trust, and retention.
Follow up with a customer after a negative NPS score Handle rude or aggressive behavior Handle a complex complaint Communicate an unfavorable decision Identify a sales opportunity during a service interaction Deliver the company’s customer experience standards See an example →
Communication & collaboration Communication Build impact, assertiveness, and collaboration in complex workplace environments.
Pitch and communicate with impact Disagree without creating conflict Gain cooperation without formal authority Repair a strained working relationship Negotiate conflicting priorities Respond assertively to aggressive communication See an example →
Compliance, risk & ethics Compliance Give employees practice making decisions when regulatory requirements, commercial interests, and professional responsibilities come into tension.
Respond to an unusual or suspicious transaction Handle a request that conflicts with compliance rules Identify and manage a conflict of interest Respond to an attempt to bypass a procedure Protect sensitive data in a work situation Resist commercial pressure that conflicts with rules or the customer’s best interests See an example →
Sustainability & ESG Sustainability Train employees to factor environmental and social priorities into their decisions and professional conversations.
Factor ESG criteria into a commercial decision Discuss a customer’s transition priorities Respond to objections about environmental issues Balance business performance and environmental impact Build support for a more responsible practice Identify and prevent greenwashing risk See an example →